Privacy Policy

Axxa Media, LLC ("we," "us," or "our") is committed to respecting your privacy when using K9ScanAI. This Privacy Policy details our practices regarding the collection, processing, protection, and sharing of personal data and canine telemetry through the K9ScanAI mobile app and associated services.

Data Controller:
Axxa Media, LLC
Address: 5005 W. Laurel St, Suite 100, Tampa, Florida 33607 (Attn: Legal Department) [Registered Agent Office placeholder: pending formal counsel filing]
Privacy Officer: [email protected]

We collect the following categories of information:

1. Authentication & Account Data: To provide account registration, secure sign-in, identity verification, and account management functionality, we may use third-party authentication and identity management service providers. These providers may process account identifiers, contact information (such as email address), authentication-related data (including session tokens, credential metadata, or third-party sign-in tokens such as Apple ID or Google Sign-In), and technical information necessary to provide and secure the Services. Our use of these providers is subject to applicable privacy laws and our data protection practices.

1. Uploaded Canine Imagery: Photographs of dogs captured via the camera or selected from device media. Photos are transmitted over TLS 1.3 to secure cloud application services for breed analysis. If saved to "My Pack" or scan history, images are stored in your private cloud account.

1. "My Pack" Canine Profiles: Dog names, estimated or identified breeds, age, weight, energy levels, temperament notes, and wellness logs.

1. AI Inquiries & Telemetry: Queries submitted to "Ask AI Vet & Cynologist" and breed search terms. Requests are processed via our secure backend application services utilizing enterprise third-party artificial intelligence service providers. Prompts and photos are processed statelessly and are NOT used to train foundation models under commercial enterprise agreements.

1. Subscription & Purchase Information: Entitlement tokens and transaction identifiers validated via subscription management services. We do not store or process payment card details.

1. Mobile Advertising Data (Free Tier Only): In our Free tier, third-party advertising services collect mobile advertising identifiers (IDFA/GAID), IP address (coarse location), and ad view events. Governed by a certified Consent Management Platform (CMP). Completely disabled for Premium subscribers.

1. Device & Diagnostic Telemetry: Device model, operating system version, camera specs, and crash diagnostics retained for up to 30 days.

We process data under the following GDPR legal bases:

• Contractual Performance: Managing account credentials, executing photo breed classification, and syncing "My Pack" dog profiles.
• Legitimate Interests: Enhancing model accuracy, maintaining server defenses, and tracking crash anomalies.
• Consent: Delivering targeted ads via third-party advertising partners (EEA/UK), accessing camera hardware, and sending opt-in notifications.
• Legal Obligation: Retaining mandatory corporate tax and billing audit logs.

Our trusted technical service providers include:

• Authentication & Identity Management: Third-party authentication and identity management service providers (user identity verification, session security, and access controls).
• In-App Subscription Management: Third-party subscription management services (receipt validation, purchase verification, and in-app entitlement management).
• Artificial Intelligence Infrastructure: Google LLC (Google Cloud) as enterprise artificial intelligence infrastructure subprocessor, alongside potential alternative enterprise AI service providers. Multimodal recognition systems, computer vision models, and generative reasoning are processed statelessly under commercial terms with zero foundation model training retention. Axxa Media does not assert exclusive operation with any single AI vendor and may adapt AI technology services over time.
• Mobile Advertising & Consent (Free Tier): Google LLC (advertising mediation and consent management framework).
• App Stores: Apple Inc. & Google LLC.
• Cloud Infrastructure & Web Hosting: Third-party cloud infrastructure and web hosting service providers for website delivery, network security, and content distribution.

Retention:
We retain personal canine profiles while your account remains active. Upon verified account deletion, personal dog profiles, photos, and chat logs are permanently purged from active systems within thirty (30) calendar days.

Security:
Data in transit is encrypted using HTTPS and TLS 1.3. Local device caching utilizes encrypted on-device local storage and platform-native secure storage. Backend infrastructure employs role-based access control and zero-trust principles. For suspected account compromise or security support, contact [email protected].

You possess statutory rights to:

• Access and receive a portable copy of your personal data.
• Correct inaccurate profile information.
• Demand complete account and data erasure via our Account & Data Deletion Page.
• Manage advertising consent via in-app "Privacy Choices".

Contact [email protected] to exercise these rights. We fulfill verified requests within statutory deadlines.

K9ScanAI is not directed to children under 13. We do not knowingly collect personal data from children under 13. Any identified child data will be promptly purged upon notice to [email protected].

For privacy questions or data requests:
Axxa Media, LLC
Attn: Data Privacy Officer
Email: [email protected]
Physical Notice Address: 5005 W. Laurel St, Suite 100, Tampa, Florida 33607 (Attn: Legal Department) [Registered Agent Office placeholder: pending formal counsel filing]